Colourful Candles N Stuff - Our Return Policy 

IMPORTANT: 
Please double check your addresses (especially shipping addresses) before placing your order. Once your order is placed it is very difficult for us to make any changes. 

Colourful Candles N Stuff return policy lasts 7 days. If 7 days has gone by after your purchase, then unfortunately we can't offer you a refund or exchange. Due to the nature of our products, USED CANDLES OR WAX MELTS CANNOT BE RETURNED. 

To be eligible for a return, the item or items that you purchased must be unused and in the same condition that you received it in, we also ask that it be in its original packaging. 

Item must be returned in the same condition as it was originally purchased by the purchaser.

Cost of returning a item or items to Colourful Candles N Stuff is at the expense of the purchaser. 

Damaged Good:
If any of our item or items arrives to you in a damaged condition a new candle or wax melt will be sent out, upon photographic proof of the damaged item. The purchaser does not need to return the item. 
Photos sent to colourfulcandlesnstuff@gmail.com

Refunds (if applicable)
Once you return your item and we receive it, it will be inspected, we will then send you an email to notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed.

Late or missing funds
If you have not received a refund yet, please check your bank account.
Then contact your card company.
Next contact your bank, there may be some processing time before you receive your funds.
If you have done all of that and still not received any funs yet please contact us at colourfulcandlesnstuff@gmail.com

Sale Items (If applicable)
Only our regular items are refundable not item that were on sale. 

Exchanges (If applicable)
We will only replace items that are defective or damaged. if you need to exchange it for the same item, contact us at colourfulcandlesnstuff@gmail.com

Shipping
To return your product please send us a email at colourfulcandlesnstuff@gmail.com and you will be provided with details on where to return item. 
You will be responsible for paying for shipping costs for returning you item or items. Shipping costs are non-refundable, if you receive a refund the shipping cost will be deducted from your refund. 

Depending on where you live, the time the item may take for your exchange to reach you may vary. We don't guarantee that we will receive your item. 




Thankyou for shopping with Colourful Candles N Stuff.